FAQs
How do I book?
On our website, you can find descriptions and pictures of all of the hotels and villas in our programme, which give you the most detailed idea of the accommodation as possible. Furthermore, each of these page contains a contact form, which you can use to send us an enquiry. This can also be done by telephone.
First of all, we will make you an offer based on your enquiry. You will then have the opportunity to request changes to various aspects of our offer. If you would then like to accept a binding offer, you send us the necessary contract form, and we send you your booking confirmation, along with other information about your booking.
Can I contact you by telephone?
Of course! Our team knows each object in our programme first-hand, and they are more than happy to use this knowledge to help you create your tailor-made holiday over the phone.
Why is an offer only valid on the day it is issued?
Our offers are created on an individual basis, and are only valid for one day. This is because the hotels and villas in our programme may receive bookings from other sources in the meantime, while flight prices and availabilities can also change with little notice. Should you require more time to think over the offer, we are more than happy to update it for you at any point.
Why is MauVillas unable to give me a binding statement of the availability of their hotels before I send a booking enquiry?
Our availability calendar is updated by our partners in Mauritius (hotels, guesthouses, yacht charter companies etc.) themselves. This can sometimes mean that the availability of our accommodations is outdated. After your booking enquiry, MauVillas will contact the owner of the appropriate establishment or accommodation in order to give you a binding, accurate availability status.
For the larger hotels and chains who we work with, each establishment or company tends to work with its own booking system, all of which differ from each other enormously. Therefore, it is currently not possible to combine all of these systems with each other and our own in order to display binding, up-to-date availabilities. In terms of confirmations of availability, we are only able to provide this when we first receive the confirmation ourselves from the hotel.
What happens if a hotel cannot confirm my booking enquiry?
In cases where the hotel you have requested is no longer available, we will send you an alternative suggestion, or, you can send us your own replacement suggestion. In addition, if the hotel, guesthouse, yacht etc. is unavailable, you can also withdraw your booking interest at any point between sending us your initial request and accepting an offer.
Will I receive a secured payment certificate?
Yes, we will of course send you a secured payment certificate. This is a legal requirement for travel and tour operators, and serves as the basis for the receipt of payment from you, as our customer, to us, as travel operator.
When do I have to pay?
After receiving your confirmed booking enquiry, we will send you a booking confirmation (PDF) within three days by email. We will also send you your secured payment certificate at this point. After receiving the booking confirmation, you must pay 30% of the total amount within 5 working days. For flights, MauVillas acts as an intermediary, so flight costs must be paid in full (100%) within five working days. The remaining amount must be paid, at the latest, five weeks before the start of your holiday.
How will I be looked after while on holiday?
We have contractually-regulated agreements in place with high-quality local tourism service providers in Mauritius. They will take care of welcoming you to Mauritius and your transfers. They are also available for questions, and can help you out with any problems that may arise in relation to your holiday.
Can I take out travel cancellation insurance?
We strongly recommend that you take out travel cancellation insurance. The costs of this are minimal compared with the cost of a holiday, and will insure you against any potential illnesses which may result in you having to cancel your holiday. We are also able to take out travel cancellation insurance for you on your behalf, as well as travel health insurance and full insurance packages.
